Knowledge management in goverment organisation
Monday, June 25, 2007
by: Fatha budi anugrah
Knowledge management is a rising issue in every organization whether that’s a profit organization or non-profit organization such as Government. To implement Knowledge management (KM) in government institution is not easy as implementing KM in profit organization that has a clear purpose to gain profit as much as they can. In Government organization, their goal is to give the best service to the taxpayer. This
paper will discuss about why government has to implement KM in government institutions.
Some people believe that knowledge is power (Misra, et al., 2003), because some people thing that with more knowledge they will have more competitive advantage (Saussois, 2003). That also work in government institution the more knowledge the government has, the more power they could obtain. In organization, knowledge is not just set on individual but knowledge or the true power of organization is on the collective knowledge in organization, this is where the true power of organization hold (Misra, et al., 2003). There are three characteristic of knowledge (Misra, et al., 2003)
1. Knowledge give meaning to information, lot of information is useless without the right knowledge.
2. People are the producer and the consumer of knowledge, people not only create knowledge but they also the consumer from an existing knowledge.
3. Knowledge consists of tacit and explicit knowledge. There is knowledge that cannot be written in piece of paper.
Nowadays people are more and more critical to government policies. Government has to be more smart and could give the best service to their customer which is the taxpayer or the society. With implementing KM government could create a closer social bond and communication with their society (Ho, et al., Sep2006). According to Misra (Misra, et al., 2003)in his journal there are four reason why government should implement KM.
The first reason is that Knowledge functions as the main source for government. Government has to take for the welfare of its society (Misra, et al., 2003). To be able to take care this problem government has to implementing KM, with implementing KM government could hold information from the past and use their knowledge and also learning from that process to provide best service to society. by implementing KM it is believe that it will change how people interact with their government (Chang Koh, 2005).
The second reason is Government has the same type as distributed enterprise. Government has a central government and local government and in central government they have the authority that managed by the head government such as law, with implementing KM, they could get a better result for give the best service to society. For example, make document available online to share knowledge with other local government (Saussois, 2003).
The third reason is there are frequent transfers for staff within government organization. The knowledge worker is able to move within the organization or outside the organization. Knowledge worker are, people who perform task that cannot measured with scientific measurement (Saussois, 2003). The lost of this knowledge worker is a big lost to organization, because this people hold a lot of knowledge about how to do the jobs. Moreover, in some organization nobody cares about how people solve the same problem in the past (Saussois, 2003). With implementing KM there is a chance to solve this problem.
The last reason is there are demands for government to move into anticipatory government. People nowadays become more and more responsive to government policies. Some people doubt that Government learns from their experience (Etheredge, et al., 83). Or maybe government not knowing the resource that they have (Saussois, 2003). This is made government has to produce a better policies with implementing KM it is believe that government could create a better policies and give better services to the society.
In conclusion, it is not easy to implement KM in government organization, but the situation and the pressures from society has made government aware about this issue and have to considered to implementing KM in the future. With KM it is believe that it will increase the good relation between government and people.
References
Chang Koh Sherry Ryan, Victor Prybutok CREATING VALUE THROUGH MANAGING KNOWLEDGE IN AN E-GOVERNMENT TO CONSTITUENCY (G2C) ENVIRONMENT. [Journal] // Journal of Computer Information Systems. - 2005. - pp. Vol. 45 Issue 4, p32-41, 10p, 2 charts, 1 diagram.
Etheredge Lloyd S and Short James THINKING ABOUT GOVERNMENT LEARNING [Journal] // Journal of Management Studies. - 83. - pp. Vol. 20 Issue 1, p41-58, 18p.
Ho Li-Hsing and Chuang Chen-Chia The Application of Knowledge Management and Customer Relationship Management of ROC Government [Journal] // Journal of American Academy of Business, Cambridge. - Sep2006. - pp. Vol. 9 Issue 2, p63-71, 9p.
Misra D.C, Hariharan Rama and Manie Khaneja E-KNOWLEDGE MANAGEMENT FRAMEWORK FOR GOVERNMENT ORGANIZATIONS [Journal] // Information Systems Management. - 2003. - pp. Vol. 20 Issue 2, p38, 11p.
Saussois Jean Michel KNOWLEDGE MANAGEMENT IN GOVERNMENT: AN IDEA WHOSE TIME HAS COME. [Journal] // OECD Papers. - 2003. - pp. Vol. 3 Issue 9, p2-13, 12p.
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Labels: knowledge management
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